nonstar Privacy Policy

1. Introduction

nonstar ("nonstar," "we," "us," "our") is committed to protecting the privacy and personal data of all players and users of the nonstar Casino platform accessible at nonstar.co (the "Platform"). This Privacy Policy ("Policy") describes in detail how nonstar collects, processes, stores, discloses, and protects personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

This Policy applies to all personal data processed by nonstar in connection with your registration, use of Platform features, financial transactions, customer support interactions, and any other engagement with nonstar's services. By creating a nonstar account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

nonstar collects personal data from you directly (information you provide) and indirectly (information generated by your use of the Platform). The categories of personal data collected by nonstar include:

nonstar does not knowingly collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification, anti-money laundering compliance, and responsible gaming obligations.

3. How We Use Your Data

nonstar processes your personal data for the following purposes, each of which has a lawful basis under the DPA:

• Account Registration & Management: To create, maintain, and secure your nonstar account, including identity verification and authentication.
• Transaction Processing: To process deposits, withdrawals, and refunds through your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank).
• Regulatory Compliance: To fulfill obligations under PAGCOR-aligned regulations, Anti-Money Laundering Act (AMLA), and the DPA, including record-keeping and reporting.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and flag accounts that may require intervention under nonstar's responsible gaming protocols.
• Platform Security: To detect, investigate, and prevent fraud, unauthorized access, account takeovers, and other security incidents affecting the nonstar platform.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of nonstar's support services.
• Platform Improvement: To analyze aggregated usage data and improve nonstar's games, features, and user experience.
• Promotional Communications: To send you nonstar bonus offers and platform updates via SMS or in-app notifications, subject to your communication preferences. You may opt out at any time.

nonstar will not use your personal data for purposes incompatible with those listed above without obtaining your prior consent.

4. Data Sharing

nonstar does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. nonstar may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers — solely to process your financial transactions on nonstar.
• KYC/Identity Verification Providers: Third-party identity verification services engaged by nonstar to verify player identities in compliance with AMLA and PAGCOR requirements.
• Game Providers: Licensed third-party game software providers (e.g., JILI, PG Soft) who operate live casino tables or supply RNG game content on the nonstar platform. These providers process game session data in accordance with their own privacy policies.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies, where disclosure is required by law or court order.
• nonstar Group Entities: Affiliated entities within the nonstar corporate group, where necessary for platform operations, shared infrastructure, or consolidated regulatory reporting.

All third-party recipients of nonstar player data are required to process such data only for the specified purpose and in accordance with applicable Philippine data protection law.

5. Data Retention

nonstar retains personal data for the minimum period necessary to fulfill the purposes for which it was collected, subject to the following minimum retention requirements:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, as required by AMLA record-keeping obligations applicable to gaming entities.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, consistent with AMLA requirements.
• Gaming Logs: Retained for a minimum of three (3) years following account closure or the date of the relevant gaming session, whichever is later.
• Communications and Support Records: Retained for a minimum of two (2) years following the date of the interaction.
• Marketing Preferences: Retained until you withdraw consent or close your nonstar account.

Following the applicable retention period, nonstar will securely delete or anonymize your personal data such that it can no longer be linked to you as an individual.

6. Data Security

nonstar implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and nonstar's servers;
• Encryption at rest for all databases storing personal and financial data;
• Role-based access controls limiting nonstar personnel access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all nonstar administrative systems;
• Regular independent security audits and penetration testing of the nonstar platform;
• Documented incident response procedures, including mandatory notification to affected players and the National Privacy Commission in the event of a qualifying personal data breach.

7. Cookies & Tracking Technologies

nonstar uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used on nonstar.co:

• Strictly Necessary Cookies: Essential for the operation of the nonstar platform, including session authentication, security token validation, and load balancing. These cannot be disabled without impairing core functionality.
• Functional Cookies: Store your nonstar preferences such as language settings, remembered login details (with your permission), and display preferences.
• Analytics Cookies: Collect aggregated, anonymized data about how players navigate nonstar.co to help us improve the platform. nonstar uses only first-party analytics data collected on its own infrastructure — no third-party advertising trackers are deployed.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the nonstar platform.

8. Your Rights Under the DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nonstar:

• Right to Be Informed: You have the right to be informed about how nonstar processes your personal data — as set out in this Policy.
• Right of Access: You may request a copy of the personal data nonstar holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your nonstar account.
• Right to Erasure: You may request deletion of your personal data, subject to nonstar's legal retention obligations and any outstanding account liabilities.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time by updating your communication preferences or contacting nonstar support.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Philippines National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact the nonstar Data Protection Officer using the details in Section 12. nonstar will respond to all valid data subject requests within thirty (30) days of receipt.

9. Minors

The nonstar platform is strictly intended for individuals who are at least 21 years of age. nonstar does not knowingly collect, process, or retain personal data from persons under the age of 21. If nonstar discovers that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be permanently closed.

Parents and guardians who believe their minor child has registered on nonstar are encouraged to contact nonstar support immediately so that the account can be closed and the data removed.

10. Third-Party Services

The nonstar platform integrates with third-party services including payment gateways (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, and KYC verification tools. When you interact with these third-party services through nonstar, your data may be processed by those third parties in accordance with their own privacy policies.

nonstar is not responsible for the privacy practices of third-party services. nonstar selects all third-party partners with due consideration for their data protection standards and contractually requires them to process nonstar player data only for the purposes specified by nonstar and in compliance with Philippine law.

11. Policy Changes

nonstar reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via SMS notification to their registered Philippine mobile number or via a prominent notice on the nonstar platform prior to the change taking effect.

The current version of this Privacy Policy is always available at nonstar.co/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the nonstar platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

12. Contact & Data Protection Officer

nonstar has designated a Data Protection Officer (DPO) in accordance with the Philippine Data Privacy Act. For all privacy-related inquiries, data subject requests, or complaints, please contact:

• Data Protection Officer, nonstar
• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the nonstar platform

nonstar is committed to resolving all privacy concerns promptly. If you are not satisfied with nonstar's response to a privacy inquiry, you may escalate the matter to the Philippine National Privacy Commission (NPC) at privacy.gov.ph.