nonstar Frequently Asked Questions

Signing up on nonstar takes less than two minutes. Click the nonstar Login page, choose "Register," and fill in your Philippine mobile number, a secure password, and your date of birth. You'll receive an SMS OTP to verify your number. Once confirmed, your nonstar account is active and ready for deposits. Full KYC verification is required before your first withdrawal.

nonstar requires a valid Philippine government-issued ID for KYC. Accepted IDs include: PhilSys National ID, passport, UMID, SSS ID, PRC ID, driver's license, and voter's ID. You'll need to upload a clear photo of the front and back of your chosen ID. In some cases, a selfie holding the ID may also be requested. KYC is typically verified within 24 hours on nonstar.

No — nonstar allows only one account per person. Creating multiple accounts is a violation of nonstar's Terms & Conditions and will result in all associated accounts being permanently closed, with any balances forfeited. If you've forgotten your login details, use the "Forgot Password" option or contact nonstar support rather than creating a new account.

On the nonstar login screen, tap "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent via SMS. Enter the OTP to verify your identity, then set a new password. If your mobile number has changed or you can't receive the OTP, contact nonstar's 24/7 live chat support and our team will guide you through account recovery with identity verification.

To permanently close your nonstar account, contact our support team via live chat or email at [email protected]. Once the closure request is verified, any withdrawable balance (after meeting applicable wagering requirements) will be returned to your registered Philippine payment method. Account closures are processed within 72 hours. If you're closing due to a gambling concern, we strongly recommend using nonstar's self-exclusion tool instead.

The minimum deposit on nonstar is ₱200 per transaction. This applies across all supported payment methods — GCash, PayMaya, BPI, BDO, and Metrobank. There is no maximum deposit limit set by nonstar by default, though your payment provider's own limits may apply (e.g., GCash wallet limits). You can raise your own nonstar deposit limit from your account settings at any time.

For fully KYC-verified nonstar accounts, GCash withdrawals are typically processed on the same business day — usually within 1–3 hours during normal operating hours. Requests submitted late at night or during peak periods may take until the following business day. The minimum withdrawal is ₱500. nonstar does not charge withdrawal fees, though GCash may apply its own transaction charges.

Yes — nonstar supports deposits via BPI, BDO, and Metrobank bank transfers. Processing times for bank transfers are generally 30–60 minutes, though some transactions may take up to 2 business hours depending on the bank's clearing cycle. When making a bank transfer, use the exact reference number provided by nonstar to ensure your deposit is correctly credited to your account.

nonstar does not charge any platform fees for deposits or withdrawals. However, your payment provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own standard transaction fees, which are outside nonstar's control. Always check your e-wallet or bank's fee schedule. nonstar displays the full credited amount before you confirm any transaction, so there are no hidden platform-side deductions.

nonstar may place a withdrawal on hold for several reasons: your KYC verification is incomplete, the withdrawal amount is unusually large and triggers a standard security review, or the payment method used does not match the one used for your deposit (a standard anti-money laundering control). If your withdrawal has been pending for more than 24 hours without explanation, contact nonstar live chat support with your transaction reference number for a status update.

Yes — PayMaya (now Maya) is a fully supported payment method on nonstar for both deposits and withdrawals. The same minimum deposit of ₱200 and minimum withdrawal of ₱500 apply. PayMaya deposits are typically credited to your nonstar account instantly. Withdrawals to PayMaya follow the same same-business-day processing timeline as GCash, subject to completion of KYC verification.

nonstar offers a wide selection built for Filipino players: JILI and PG Soft slot games (including popular titles like Fortune Gems), live baccarat, live roulette, live blackjack, online sabong, virtual cockfighting, sports betting (PBA, NBA, UFC, boxing), online bingo, and card games like Callbreak. New games are added to nonstar regularly. Browse the full library from the nonstar Casino section after logging in.

Yes. All slot games available on nonstar use a certified Random Number Generator (RNG) that ensures each spin outcome is completely independent and unpredictable. nonstar's game providers — including JILI and PG Soft — are tested by accredited independent gaming labs. The Return to Player (RTP) percentage for each slot is disclosed within the game's information panel on the nonstar platform.

Absolutely — nonstar is designed mobile-first. The platform runs smoothly on Android and iOS devices via your phone's web browser (Chrome, Safari) with no app download required. Simply visit nonstar.co on your phone, log in, and start playing. The interface adapts to your screen size automatically. For the best experience, use a stable WiFi connection or a reliable mobile data connection (4G/5G).

Minimum bet amounts vary by game on nonstar, but most JILI and PG Soft slots start from as low as ₱1 per spin. Higher-variance slots and live casino table games typically have higher minimums. Before starting any game, check the bet limits displayed in the game's lobby — nonstar shows the minimum and maximum bet clearly so you can choose a game that fits your budget.

Yes — nonstar includes online sabong (cockfighting) as part of its game lineup, reflecting its popularity among Filipino players. Live sabong events are streamed in real time, and nonstar players can place bets on Meron, Wala, or Draw for each match. Sabong availability on nonstar depends on the live event schedule. Check the nonstar Casino lobby for upcoming events and stream start times.

nonstar offers a welcome bonus to newly registered players upon completing their first qualifying deposit. The exact bonus amount and structure (deposit match percentage, free spins, or free bet credits) may change with current promotions, so check the Promotions section on nonstar after logging in for the latest offer. All welcome bonuses are subject to wagering requirements detailed in the specific promotion's terms.

A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the specific promotion) before any winnings derived from that bonus become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must wager a total of ₱10,000 on nonstar before those bonus-derived funds can be cashed out. Each nonstar promotion clearly states its wagering multiplier.

Yes — nonstar bonuses are generally available regardless of which supported Philippine payment method you use, including GCash, PayMaya, BPI, BDO, or Metrobank. Occasionally, nonstar may run payment-method-specific promotions (e.g., extra bonus for GCash deposits during a promotional period). These are clearly labelled in the Promotions section. Standard bonuses have no payment method restriction.

Yes — all nonstar bonuses carry an expiry period, typically 7 to 30 days from the date of credit, within which the wagering requirement must be met. If the wagering requirement is not fulfilled within the expiry window, the bonus and any associated winnings will be voided automatically. The expiry date for each active bonus is visible in the Bonuses section of your nonstar account dashboard.

nonstar rewards its most active Filipino players through a tiered loyalty program. As you play on nonstar, you accumulate points that unlock higher tiers with better perks — including higher bonus offers, faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Details of the current nonstar loyalty program tiers and point thresholds are available in the Promotions section after logging in.

nonstar operates in alignment with Philippine gaming regulations and PAGCOR-aligned standards governing online casino platforms serving Filipino players. nonstar takes compliance seriously: all player funds are held separately from operating funds, games are certified by independent testing laboratories, and AML (Anti-Money Laundering) procedures are fully implemented. Players from Manila, Cebu, Davao, Quezon City, and all other Philippine cities are welcome on nonstar.

The minimum age to register and play on nonstar is 21 years old — in line with Philippine law and PAGCOR regulations governing casino-style gaming. nonstar enforces this through mandatory KYC identity verification for all players before processing withdrawals. Any account found to belong to a player under 21 will be immediately closed and all balances forfeited. There are no exceptions to this rule on nonstar.

Log in to nonstar, go to Account Settings, and select Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso. Lowering your limit takes effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the increase activates — this delay is intentional and is designed to prevent impulsive decisions during a gaming session.

Go to Account Settings → Responsible Gaming → Self-Exclusion on nonstar. You can choose a minimum 6-month or permanent exclusion. Once confirmed, your account is immediately closed and cannot be reopened during the exclusion period. Any withdrawable balance is returned to your verified payment method. If you need support, call the NCMH Crisis Hotline at 1553 — it's free, confidential, and available 24/7 anywhere in the Philippines.

Yes — nonstar uses 256-bit SSL encryption for all data in transit and encrypts stored personal and financial data at rest. nonstar does not sell player data to third parties and processes personal information in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). A dedicated Data Protection Officer oversees nonstar's data handling practices. Full details are in the nonstar Privacy Policy.

If you or someone you know is struggling with gambling addiction, help is available. Call the NCMH Crisis Hotline: 1553 — free, 24/7, and confidential. This National Center for Mental Health service covers gambling-related distress, anxiety, depression, and addiction counselling. nonstar's own 24/7 live chat support can also assist with activating self-exclusion, deposit limits, or cooling-off periods. Detailed responsible gaming guidance is on the nonstar Responsible Gaming page.